How To Cancel Your UseNeXT Trial

The Main Guru Free Trials, Usenet 40 Comments

To cancel UseNeXt, you’ll have to go through a rather complicated process. After completing the procedure, the website will inform you that… canceling online is not possible, and you have to call them. By phone.

We recommend you skip that step and just send them a letter, an email and call directly through the number found in the contact section of the page.

Best would be to do all three at the same time. Very user-unfriendly! 

Old tutorial (outdated):

If you signed up for a free trial on the UseNeXT website and don’t to be billed after the 14-days period is over, you have to cancel in time. Fortunately this is rather easy, using their website you just have to click a few buttons to either cancel or change to a different plan. First, you have to log into the members area using your username and password. Click on “My Account” on top of the site, and select “Cancel subscription”.

usenext cancel 1

Now, you’ll see a site, in which UseNeXt will try to convince you not to cancel but rather, ask for support or switch to a different package. In case this isn’t an option for you, scroll down to the bottom on the page and find the “Cancel” button:

usenext cancel 2After clicking it, you’ll have to do a final click on the final page, and you’re done:

usenext cancel 3

Voila! Your trial has been canceled, and you won’t be billed.

Comments 40

  1. Your solution doesn’t work! There is no further option at the bottom of the page to cancel. UseNext is a complete scam which does not….
    a) call you back with the trial period,
    b) allows no options to cancel the trial on-line,
    c) immediately starts charging your credit card whether you use the service or not.

      1. It’s a bit late now, but if you used Paypal for the trial, go to Paypal’s website and cancel directly from there!

        1. Great advice. I went into Paypal and cancelled not only all previous transactions but blocked any further transactions.

          For the record I signed up for their free trial as a means of gaining points toward android content, only to find their ridiculously convoluted canceling scam. I probably could have jumped thru enough hoops to get the membership stopped, but the workaround is so much more satisfying. Community intelligence sticking it to cyber bullies.

          And in conclusion, I still got the Android points from signing up for their ‘free’ trial.

  2. UseNext is total money SCAM. They will automatically sign you up for one year subscription for $100. Beware of UseNext..

    Hard to cancel, not easy….. By the time you learn that they have charged you $100, it is to late….

    1. I signed up today 28/12/2017 and within an hour I wanted to cancel my account. I managed to download one file and that took ages for a 69 meg download it was very slow downloading.

      My account had £2.67 removed from it, usually this is standard practice for them to do a test withdraw, to make sure that the card is not fraudulent, but that seems like a lot of money, just for a test purchase, which really should be under £1 or $1.

      I have used the contact on the website, and I have also sent them an email.

      I might contact my bank now to cancel the bank card, so that it cannot be used again. I certainly do not trust this firm, and judging by what I am reading, no one else should do either.

      I should have known better, they had an error the first time that I tried signing up, it should have been a warning sign.

      The service is not even any good, all what I was finding was fake files of 12k.

      A total fraud and scam site.

  3. Everytime it allowed me to cancel, it sent me to another page asking again. On the 3rd page it said I have to call Germany to cancel over phone as of 0

  4. I couldnt get it canceled so i stoped my paypal where it would automaticly pay every year now i have a letter telling me i need to pay 115 € whats that all about i dont even use it can they make me pay?

  5. I had about 10 pages asking whether I really wanted to cancel. I get to the end then it says ‘OK if you want to cancel call this number… in MUNICH I live in UK it will cost be £100 just to call and cancel ?

  6. I’m having same problem, live in U.K. but got to call Germany to cancel!! How do you get rid of damned thing? Total scam and rip off

  7. These guys are the biggest scam-artists ever. Signed up for a trial, sent them an email asking to cancel 9 days after starting the trial, now they are threatening me with legal action unless I pay. Today I received an email from a collection agency demanding the money for the service I never received nor subscribed for. Stay away from these scammers!!

  8. Signed up for this but cannot cancel. Go through all the steps to terminate the subscription but right tat he end it tells me I need it call them, it can’t be done on the website. Every number they provide is unrecognised or just doesn’t work.

    I’m panicking and am not sure what can be done. Is there any other way to cancel, my bank maybe?

    1. Post

      Gene, have you tried contacting UseNeXT by email or phone, under the address specified in the ToS?

      Right of cancelation

      You have the right to cancel this Agreement within fourteen days without stating reasons.The cancelation notice period is fourteen days from the date the Agreement is signed. In order to exercise your right of cancelation you must inform us

      Aviteo Ltd.,Kundensupport
      Josephspitalstraße 15
      D-80331 München
      Phone number: 089/20172017

      by making a clear statement (e.g. by a mailed letter or email) of your decision to cancel this Agreement. You may use the enclosed sample cancelation form to do so although it is not mandatory to use it.

      The cancelation notice period is deemed to be complied with if you dispatch the notice that you are exercising your right of cancelation prior to the expiry of the cancelation notice period.

      1. I’ve sent several emails, and have not gotten a response. I have been trying to cancel for weeks now, and get my money refunded.

  9. Hi im in the same boat. i got the page if your sure you want to cancel then phone blah blah…aye right! It said 14days with 300gb downloads just to find it was 10gb so i tried to cancel and was left to cancel them from paypal the next day now i get email from them saying oh your details are not verified as we tried to take money from your account blah blah.

    im getting worried too. i tried telling them on twitter but it will go on deaf ears. I didnt even install the client software the newsreader thing and dont know what to do. Got email charging me 90 euro and im in northern ireland

  10. i have the same issue, this is designed to trap people i have tried canceling with no luck and the service is useless we are paying for nothing and they will get away with it

  11. How can you cancel with paypal, i have just been charged 100 from them for a service i never used and thought i had cancelled but they didnt cancel it

  12. Im getting the same treatment. I already got a letter from them stating I owe money. I never used their service or received any equipment for service. I think they are a load of BS!

    1. Post
  13. My son downloaded your app for coins on a game. I have stage 4 stomach cancer. He came over on the weekend of 1/27/2017 . I don’t have the moneyfor this. I am on disability. Please cancel this order for mme. I just got this tablet and I am learning how to use it. Please help me cancel this order because I don’t know how to do it. I have enough to worry about with my health. My phone number is 1 (843) 835-3584. Thank you so much and have a blessed day. Audrey Abbott

  14. Can someone send me a link about how to cancel this plan, I started using this website with the free trial but I don’t like it at all, I just need cancel this

  15. Signed up for a free trial and cancelled straight away after reading this. Checked my bank and my free trial has cost me £2.61! Not a lot I know but certainly not free!! Had my bank cancel any further transaction so from them and will be calling them in the morning!!

  16. These assholes charged me $3.22 during the ” free trial period”. Liars and scammers – nothing about this site is even worth a dollar of my time. I signed up in connection with a trusted website I use. I’m assuming they posted it as an ad offer – in connection with the website.

  17. If you want to resign your contract with UseNeXT, the most effective way to do so is to send them an email. In that email, you just have to tell them that you explicitly want to resign your contract and that you can do so lawfully because you are in your free trial period. Just bother to precise the day you wrote it, the day you began your free trial and the day it will end and the email does the trick. I don’t know if you have to give them informations about your account (I did it though) but it worked for me.

    I hope this post will be useful for you despite my bad english and if you have any questions, feel free to ask

  18. The +4989 2017 2017 number works, and I’m pretty sure it’s free from within the EU. I was only on hold for about 7 minutes, il post again if there were any charges!

  19. I can’t believe I fell for it!!! There is no option to cancel the subscription online. I had to call my bank, block my card and get a new one sent out. It says “free trial” but they took £2.74 out straight away. PLEASE DO NOT FALL FOR IT!! TOTAL SCAM!!!

  20. hey guys I know what you must all be going though i has this happen to me and i sent a email with the following.

    I want to cancelled my free trial

    I am currently become distressed with this website
    I only signed up for the free trial for free keys on Online MMO
    I would not like to keep this subscription going I would like for it to be stopped asap please
    I have also seen that you don’t reply to users that have wanted to cancel this if I don’t get this cancelled with in the time you give I will take legal action.

    Thank you & hope to here back soon

    With this they emailed me back within 24 hours. I understand a lot of you our getting really stressed over this if you would like to email me for some advise Your more than welcome to
    Good look everyone

    1. Hey Jordan.
      I emailed them exactly what you wrote as follow up for my previous email and it works !

      Took them about 2 and half hours to reply me back.

      So I just wanna say thank you and may you have a blessed day ahead.

  21. Me too, I registered on their website in order to get premium things in a game.
    I tried to cancel online but it is necessary to send an email or call them.
    I found a mail model on REDDIT
    I sent two email : one to an one to
    I sent the same text on their contact form.
    When I go to my account, there is all the sent email in the mailbox with “Answer Pending” writed in green.
    It’s Sunday, I think AND I HOPE they will open my messages tomorrow for cancel this subscription.
    I will call them tomorrow at their number because you have to insist with these companies and I don’t want they charge me ~100€.
    I locked the internet payements with my bank app, I hope it can avoid a debit…


    Here’s the email that I sented to them to cancel, just replace the needed parts (name, username, adress etc…) and send it, it worked for lots of people (I didn’t created the email format, it was a-href), so I tried in a sunday afternoon, the result was: Monday morning I had an aswer to my email saying that my account has been terminated! 🙂 Hope it helps

  23. Tried UseNeXt because it appeared to offer a file I wanted. It did not deliver that file so I went through the online cancellation to the point where the screen showed words to the effect “cannot do this online – please telephone Germany”. After 11 minutes queuing got to an operator who cancelled the trial and within 1 minute an email confirming the cancellation arrived. As yet nothing charged.

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